TV Cable outage

3-30-13 TV cable out for several hours. This is usually the time of month that Reach doesn't pay their bill to DirecTV for feeds.

March 24 and 25 Internet outage

Sunday night March 24, 2013 internet went out around 10pm. Didn't come back on until around 5pm on Monday March 25. Total outage 19 hours.

TV Cable outage

All networks were out on March 2 and 3. As usual, the DirecTV screen came up urging Reach Broadband to pay their past due bill. Even when the networks are on, the picture quality is bad.

TV cable out in De Leon for over 8 hours

Wednesday, Feb. 13th, De Leon's tv cable was out for over 8 hours. As in hundreds of times before, the Dish Network screen shows that indicates Reach Broadband didn't pay its bill. Calls to Reach once again resulted in rude customer service reps with bad attitudes. I wonder how they would feel if their tv and internet had went out hundreds of times in the past.

Big internet outage for 40+ hours

Saturday night/Sunday morning Feb. 10th, we had a small thunderstorm that blew through quickly and the internet went out in De Leon, Comanche and Gorman. It was fixed until late Monday afternoon, resulting in all Reach Broadband customers having no internet for over 40 hours. Calls to them resulted in rude customer "no service" reps refusing to answer questions about the situation.The TV cable was not affected or it was fixed quickly because they get more complaints from angry seniors, who are the only ones left that use cable since most others switched to satellite long ago.  I've now had Reach Broadband for over 5 years and I have experienced over 200 outages in that time. Their service is primitive at best.

11-9-12 and 11-10-12 Outages

Internet went down at about 11:30am for the rest of the day on 11-10-12. Restored briefly that night but was off again the next morning. Not restored until sometime late Saturday afternoon 11-10-12.

The guys at Reach Broadband working hard to serve their customers. NOT!